Products purchased from HostSpacer may be refunded only if cancelled within the refundable period specified below in this policy. Some products have different policies or requirements for a refund associated with them and also some products are not eligible for a refund under any circumstances. Please see below for refund terms applicable to such products.

“Date of the transaction”, for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by HostSpacer in accordance with the terms and conditions of the applicable product or service agreement (see here).

"Refund Period", you may cancel a product at any time, but a refund will only be issued if you request a refund with HostSpacer customer service within the refundable time frame specified for the applicable product, if available at all. No Refund After Account Closure. If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

Product which are purchased from HostSpacer may be refunded only if cancelled within FIFTEEN (15) DAYS from the date of the transaaction as per our refund policy.

Annual Plans+ - Within 15 days of the date of the transaction. Monthly Plans*+ - Within 2 days of the date of the transaction. Monthly Plans include all plans with less than a 1-year term (e.g., 1 month, 3 months, 6 months, 9 months etc.) Security products cannot be refunded once purchased.

Domain Name Registrations / Renewals Standard Terms New Registration: non-refundable

Auto-Renewal: non-refundable

Manual Renewal: non-refundable

Pre-Registrations For gTLD pre-registrations, application fees are non-refundable.

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 15 days of the date of the transaction).

IT Services:

If IT Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 15 days of the date of the transaction).

Non-refundable Monthly Subscriptions:

If one or more request(s) have been completed during the billing period, your monthly subscription is non-refundable.

Hosting Services:

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 15 days of the date of the transaction).

Professional Web Design Services:

30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once first revision is completed. If not yet performed, eligible for a refund within 15 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.

40% cancellation fee when in progress, non-refundable once artwork delivered. If not yet performed, eligible for a refund within 15 days of the date of the transaction. Once performance has begun, logo design is considered delivered 180 days from the date of the transaction and will not be eligible for a refund thereafter.

30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete. Website Care: If you purchase Website Care and you have completed 1 or more request(s), during the billing period, your subscription is non-refundable. If no request have been fulfilled with the Website Care service, you are eligible for a refund as defined in the “Standard Refund Terms”:

Annual Plans - Within 15 days of the date of the transaction.

Monthly Plans (any plan with less than a 1-year term) - Within 2 days of the date of the transaction.

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on HostSpacer website and is not subject to any promotion, discount, or other reduction in price).

SEO Services is a 12-month commitment; in order to receive best results, you are expected use the Services for the entire 12-month term. For all SEO Services plans, you can cancel within 2 days of the date of the transaction and receive a full refund excluding transaction charges for any remaining months in your committed term, to your original payment method.

No refund will be issues for the prior months. If you purchase a monthly plan and cancel more than 2 days after the date of the transaction, you agree to pay for that current month of SEO Services, but HostSpacer will not bill you for any future months. However, you will not be refunded the cost of the current or past months. If you purchase a semiannual or annual plan and cancel more than 2 days after the date of the transaction, you agree to pay for the current month of SEO Services and HostSpacer will issue a 50% prorated refund to your original payment method for any remaining unused months.

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 15 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

Dedicated Servers

Add-Ons

Domain Registration, Renewals and Transfers

Transfers (if successful)

License Services